STORM – Could you please tell me what a Community Manager could have done any differently if he was on property during the storm? There was a Board Member on property, who suffered damage to her property, and got no assistance from any department. The Board was well aware of what was going on at LACA, and how each department was handling everything. They also advised the Office to go home, as there was no reason to pay someone to sit in the dark.
Each department in LACA showed up for work and did what they do with any storm. The STP/water operator was on site doing everything possible that he could. The Maintenance Department was out clearing the fallen trees, clearing the roads, etc. The Security Department has their EMERGENCY LINE that is published on every copy of the flyer (570)-686-3496, that was handling any call that came in.
God forbid, in case of an extreme emergency, the local fire/police departments would take over to either evacuate to safety, etc. As far as housing people in the Clubhouse, I don’t think with high winds that housing people in a room with a wall of glass is safe. Also, it would take several kero heaters to make it maybe comfortable in that large room. Also, there were no lights, nor did the bathrooms work.
The Office staff showed up for work, (one did not because her house was buried under fallen trees ). There were no phones, and electricity. The office is very dark, and even if there were phones, what could the office staff have done to help the people.
OFFICE STAFFING – The office consists of 2 full time year round girls in the office, plus 1 part time girl. When the season starts, we employ 1 girl to help in the front office. Money comes into this office every day. We offer payment plans, and also monies are being sent in in smaller increments to help property owners make payments. Permits are still being issued, trailers come in until the snow fall. Payroll needs to be done, bills need to be paid, the Adventurer goes out in December, there are always phone calls, bulk mailings for the mailbox renewals, boat rack renewals, badges organized, etc.
LACA employees Holidays are as follows : New Years Day, Thanksgiving Thursday and Friday, Christmas Day, and Good Friday. That’s it. When the Office is closed on the weekends, and people come up here, Security has any paperwork that the office has. Permits, Suggestion/Complaint Forms, etc. There is also a safe where Security can deposit anything to be given to the office. If there is a problem and the Maintenance Department is needed, there is a man on stand by for Security to call in.
There are 10 full time people working at LACA. The A/R clerk and Compliance Officer are part time. The Rec Director will not be working in the winter months beginning next year.
Many workers have been here at LACA for several years, and this constant criticism is like a slap in the face. We take pride in our work, and try our best to assist property owners to the best of our ability.
Thank you for letting me get this off my chest, and now I can get back to work.
Cheryl
Thursday, November 13, 2008
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Very well said Cheryl, too many people spreading untruths. If they would go to the source maybe more good things would be said on this site.
ReplyDeleteThe board may have been aware of what was going on but property owners were not. I'm not only referring to those stuck in the community but those of us who are out of state wondering what the status of our property was. Other RV communities were able to put storm status information on their web site. I shouldn't have to log into Eagle Lake's web site to find out about snow, electric and water problems and assume the same thing is happening at Lake Adventure. The web site needs to be utilized with timely information. I still think the club house would have been better for people stuck regardless of the lack of heat. During high winds it is safer than being is a very thinly insulated old trailer. The old tip outs only have R 10 while the new 12' wides have R19 and R22. Plus they risk injury if a tree falls on a trailer. I believe the glass in the club house would have to be shatter proof. My home sun porch is.
ReplyDeleteI know much as been written about the staffing problems at LA but to my knowldege the Office Staff is the one group that is held is the highest regard with everyone recognizing and appreciating the work you women do for us all year round. I sincerely doubt any comments have been directed at your office and apologize if anything I've written annoyed you.
Thank you Cheryl for KEEPING LAKE ADVENTURE ALIVE!!! Like most people complain about the way things are, well, wake up and realize without Cheryl, Joyce, Joe where would we be as far as running LA. This group, without a manager, have been doing everything to continue the operation and every property owner should give them a BIG THANK YOU when they see them or send them a Xmas card showing your appreciation. Also, the board should take notice of the type of workers they are and reward them with a raise that with their performance, in these times of confusion of management, is truly deserved. THANK YOU THANK YOU THANK YOU!!!!....
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